Refund policy

Returns & Refunds

Zero Plastic Performance — 90-Day Risk-Free Guarantee Effective Date: 16 February 2025

We stand behind our products. If you're not satisfied with your purchase, you have 90 days from the date of delivery to request a refund.

What's Covered

Our guarantee is designed for customers who have genuinely worn and tested the product. We want you to try it — run in it, train in it, sweat in it — and if it doesn't perform as promised, we'll make it right.

To be eligible for a refund, your claim must meet all of the following conditions:

  • The item must have been worn and washed at least once. Our guarantee backs the performance of the product. It is not a free trial period, and we cannot process refunds for unworn items returned on the basis of size preference or change of mind.
  • Size or fit claims require evidence of wear. If your reason for return relates to fit or sizing, you must provide evidence that the garment was worn and used — for example, a photo of the item being worn, or a written description of the activity and the specific issue experienced. Returns citing size dissatisfaction without evidence of wear will not be accepted.
  • Items must be returned clean. Returns must be washed and in a wearable condition. We will not accept soiled or heavily damaged items unless the damage is the result of a manufacturing defect.
  • Requests must be submitted within 90 days of your delivery date. Requests submitted after this window will not be accepted under any circumstances.

What's Not Covered

  • Unworn items returned solely due to a preference for a different size
  • Damage caused by improper washing or failure to follow the care instructions on your garment
  • Items purchased through third-party retailers
  • Sale items and gift cards

Damages and Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@zeroplasticperformance.com with your order number and photos of the issue. We'll assess and resolve it promptly.

Exchanges

The quickest way to exchange an item is to submit a return request for the original item and, once approved, place a new order for the replacement. Contact us at support@zeroplasticperformance.com to get the process started.

European Union — 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. To exercise this right, the item must be in its original condition — unworn, unwashed, with tags attached, and in its original packaging. Proof of purchase is required.

How to Request a Refund

Email us at support@zeroplasticperformance.com with:

  1. Your order number
  2. Your reason for return
  3. Supporting evidence (photo of the item being worn, or a written description of use and the issue experienced)

We'll review your request within 2–3 business days and, if approved, provide instructions on where and how to send your item back. Items sent back without a prior approved return request will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 10 business days have passed since your refund was approved and you haven't received it, contact us at support@zeroplasticperformance.com.